Know Your Audience

Red, Yellow, Green… Save It For The Christmas Tree

Listen up folks… it is time for a red, yellow, green color intervention of the most serious kind. The use of red, yellow, green to indicate performance on your reports and dashboards has reached a crisis level and can no … Continue reading

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Posted in Communicating Data to the Public, Data Visualization, Design Basics, Know Your Audience, Newsletters, Using Color | Leave a comment

David Bowie vs. Alan Gilbert

I recently watched Charlie Rose interview New York Philharmonic conductor Alan Gilbert (pictured at right). During the interview, Gilbert described how he slowly and in small increments moved the Philharmonic musicians (and by extension their audiences) from a traditional view … Continue reading

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Mass Gatherings Medicine

In case you haven’t heard, the Red Sox won the World Series last week. Yes, my beloved team that “Reversed the Curse” in 2004 defied the odds yet again, going from “Worst to First” to win it all this season. … Continue reading

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Posted in Data Analysis, Etcetera, In the News, Know Your Audience, Newsletters | Leave a comment

My Dashboard For Your Bubble-Gum

I wish I had a nickel for each time a person has asked me to share an example of a good healthcare dashboard. If I did, I’d have a whole lot of nickels, which I would use to buy a … Continue reading

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Posted in Communicating Data to the Public, Dashboards, Design Basics, Know Your Audience, Newsletters | 2 Comments

A Profoundly Moving Data Display

This past Memorial Day I was greatly moved by news stories about the courage and sacrifice of so many in service to our country. It was also a quiet time for me to reflect on the memorials erected to commemorate … Continue reading

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Posted in Communicating Data to the Public, Data Analysis, Design Basics, Etcetera, Know Your Audience, Newsletters, Point of View, Tables | Leave a comment

Peace, Love, Joy and Personas

We keep this great stack of cards in the dining room: it’s called “TableTopics: Questions to Start Really Great Conversations.” Questions range from “would you prefer to spend money for a housekeeper, a cook, a gardener, or a personal secretary?” … Continue reading

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Posted in Best Practices, Communicating Data to the Public, Design Basics, Etcetera, Know Your Audience, Newsletters | Leave a comment

Pumpkin Wars and Hospital Ratings

Last weekend my husband, Bret, and I traveled to Keene, New Hampshire, to visit our daughter, Annie, who is serving with AmeriCorps|Vista at a school near the town, and to participate in Keene’s Annual Pumpkin Fest. I was looking forward … Continue reading

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Posted in Communicating Data to the Public, Data Analysis, Decision Support, Know Your Audience, Newsletters, Point of View | Leave a comment

Confidence Intervals Required

Here’s what’s driving me crazy today: healthcare outcome and performance reports — especially those that display statistics such as Observed versus Expected (O/E) Mortality Ratios without showing the relevant (and utterly crucial) Confidence Intervals (CI’s). This omission should make you … Continue reading

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Posted in Best Practices, Dashboards, Data Analysis, Decision Support, Graphs, Know Your Audience, Newsletters, Risk Adjustment, Statistics (is not a dirty word) | 2 Comments

Mere Mortals and Mortality Data

Many, many moons ago when I was a dating girl, I discovered that there were basically two categories of bad dates. There was the date that I hoped might lead to something more, but that ended with “I’m not ready … Continue reading

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Posted in Best Practices, Communicating Data to the Public, Data Analysis, Know Your Audience, Newsletters, Point of View, Risk Adjustment, Statistics (is not a dirty word) | Leave a comment

Have a “Good One” What?

So, here is what is bugging me today…inexact speech and ambiguous directives. Precisely what do people mean when they tell me to “have a good one?” Do they mean that I should have a good… Life? Day? Colonoscopy? Long walk … Continue reading

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Posted in Best Practices, Dashboards, Design Basics, Know Your Audience, Newsletters, Point of View | Leave a comment