Know Your Audience

Design Thinking Required

A colleague recently sent me an article by Atul Gawande, MD: “Why Doctors Hate Their Computers” (huh — you don’t say!). If you’re familiar with Dr. Gawande’s work, you know that his articles and books are both thoughtful and thought-provoking … Continue reading

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A Profoundly Moving Data Display, Revisited

Perhaps you’ve visited this memorial. There are more than 58,000 names engraved on panels of polished black granite commemorating the Americans who died or were listed as Missing in Action in the war. The 250-foot long walls are each ten … Continue reading

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Visualizing Annual Reports and the Donaghue Foundation

Recently I was engaged to help the Donaghue Foundation re-imagine parts of its 2017 Annual Report. I was thrilled to work on this project, as the important work the Foundation does is completely in alignment with what I believe about … Continue reading

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Red, Yellow, Green… Save It For The Christmas Tree

Listen up folks… it is time for a red, yellow, green color intervention of the most serious kind. The use of red, yellow, green to indicate performance on your reports and dashboards has reached a crisis level and can no … Continue reading

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Posted in Communicating Data to the Public, Data Visualization, Design Basics, Know Your Audience, Newsletters, Using Color | Leave a comment

David Bowie vs. Alan Gilbert

I recently watched Charlie Rose interview New York Philharmonic conductor Alan Gilbert (pictured at right). During the interview, Gilbert described how he slowly and in small increments moved the Philharmonic musicians (and by extension their audiences) from a traditional view … Continue reading

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Mass Gatherings Medicine

In case you haven’t heard, the Red Sox won the World Series last week. Yes, my beloved team that “Reversed the Curse” in 2004 defied the odds yet again, going from “Worst to First” to win it all this season. … Continue reading

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My Dashboard For Your Bubble-Gum

I wish I had a nickel for each time a person has asked me to share an example of a good healthcare dashboard. If I did, I’d have a whole lot of nickels, which I would use to buy a … Continue reading

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Posted in Communicating Data to the Public, Dashboards, Design Basics, Know Your Audience, Newsletters | 2 Comments

A Profoundly Moving Data Display

This past Memorial Day I was greatly moved by news stories about the courage and sacrifice of so many in service to our country. It was also a quiet time for me to reflect on the memorials erected to commemorate … Continue reading

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Posted in Communicating Data to the Public, Data Analysis, Design Basics, Etcetera, Know Your Audience, Newsletters, Point of View, Tables | Leave a comment

Peace, Love, Joy and Personas

We keep this great stack of cards in the dining room: it’s called “TableTopics: Questions to Start Really Great Conversations.” Questions range from “would you prefer to spend money for a housekeeper, a cook, a gardener, or a personal secretary?” … Continue reading

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Pumpkin Wars and Hospital Ratings

Last weekend my husband, Bret, and I traveled to Keene, New Hampshire, to visit our daughter, Annie, who is serving with AmeriCorps|Vista at a school near the town, and to participate in Keene’s Annual Pumpkin Fest. I was looking forward … Continue reading

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